Paradox Global Ltd Refund & Payment Processing Policy
At Paradox Global Ltd, we are committed to providing high-quality products and services, including import and export of cars, phones, laptops, electronics, and more. Our refund policy ensures fairness and transparency in all transactions.
- General Refund Policy
Refunds are available for eligible products within 14 days of purchase.
The product must be unused, in original packaging, and accompanied by proof of purchase.
For services, refunds may not be applicable unless specified in the service agreement.
Custom orders and specially imported items are non-refundable unless faulty.
- Product-Specific Refund Conditions
Cars & Automobiles
Refunds apply only if the car is faulty or significantly different from the agreed purchase terms.
Registration and administrative costs are non-refundable.
Customers must arrange and bear the cost of returning the vehicle.
Phones, Laptops & Electronics
Refunds apply only for factory defects and not for damages caused by misuse.
Warranty claims should be made through the manufacturer where applicable.
- Refund Processing Time
Approved refunds will be processed within 5-10 business days.
Refunds are issued via the original payment method.
- Payment Processing Fees (Stripe & Others)
Payments made via Stripe, bank transfers, or card networks (Visa, Mastercard, etc.) are subject to processing fees.
If a refund is issued, Stripe’s original transaction fees will not be returned as they are retained by banks and payment providers.
No extra charges are applied by Paradox Global Ltd for processing refunds.
- Disputes & Chargebacks
Customers must contact us first before initiating a chargeback.
If a transaction dispute arises, we will conduct a full review before making a decision.
Chargeback fees imposed by payment providers may apply.
- How to Request a Refund
To request a refund, contact our support team with your order details and reason for return.
📧 Email: info@paradoxglobals.com
📞 Phone: +44 7495 068266 / +234 803 493 5677
By making a purchase with Paradox Global Ltd, you agree to the terms stated in this policy